Careers

People means everything for us. That is our believe, and that is what we value. We are looking for dynamic energetic ethical people to change and win the world. We need right performing person to work with our winning team who deserve success.

Email : [email protected]

We are Hiring

Customer Support Executive

Are you passionate about providing exceptional customer service? Do you possess excellent communication skills and enjoy problem-solving? We are seeking a dynamic and dedicated “Customer Support Executives” to join our team at FIDA Global Private Limited.

About :

FIDA Global Private Limited is a leading ICT organization committed to delivering innovative solutions and outstanding customer experiences. We pride ourselves on our customer-centric approach and strive to exceed expectations at every interaction.

Job Responsibilities:

* Respond to customer inquiries via phone, email, and live chat promptly and professionally.
* Provide accurate information and resolutions to customer issues, ensuring complete customer satisfaction.
* Troubleshoot and resolve customer problems, escalating complex issues to the appropriate department when necessary.
* Maintain detailed records of customer interactions and transactions.
* Collaborate with cross-functional teams to address customer concerns and improve overall service quality.
* Identify opportunities for process improvements to enhance the customer support experience.
* Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
* Assist in generating reports and analyzing customer support metrics to identify areas for improvement.

Qualifications:

* Previous experience in customer support or a similar role is preferred.
* Excellent written and verbal communication skills in English.
* Strong problem-solving and decision-making abilities.
* Ability to work well under pressure and handle challenging customer situations.
* Exceptional interpersonal skills and the ability to build rapport with customers.
* Proficiency in using customer support software, ticketing systems, and CRM tools.
* Detail-oriented with excellent organizational and time management skills.
* Knowledge of IT/Human Resource Management is an added advantage.

If you are customer-focused, a good communicator, and passionate about delivering exceptional service, we want to hear from you! Join our team at FIDA Global Private Limited and be a part of our mission to provide outstanding customer support

Closing Date : on or before 30th August 2023.


We are Hiring

Business Development Executive

Are you results driven and results-oriented professional with a passion for business growth? We are seeking a talented and motivated Business Development Executive to join our team at FIDA Global Private Limited.

About :

FIDA Global Private Limited is a leading ICT organization that specializes in Human Capital Management Solutions and integrated IT solutions with a strong focus on innovation and customer satisfaction, we strive to be at the forefront of our industry. Join our dynamic team and contribute to our continued success.

Job Responsibilities:

* Identify new business opportunities and potential clients through market research, networking, and cold calling.
* Develop and maintain strong relationships with key decision-makers and influencers in target industries.
* Conduct sales presentations, product demonstrations, and negotiations to close new business deals.
* Collaborate with cross-functional teams, including marketing and product development, to create effective strategies and solutions for clients.
* Prepare and deliver compelling proposals and quotations tailored to the specific needs of clients.
* Keep abreast of industry trends, market developments, and competitors' activities to identify areas for growth and differentiation.
* Meet or exceed sales targets and contribute to the overall revenue goals of the company.
* Provide regular updates, reports, and forecasts on sales activities to management.
* Build a solid pipeline of qualified leads and actively manage the sales process from lead generation to contract closure.
* Represent the company at industry events, conferences, and networking functions to enhance brand visibility and generate new business opportunities.

Qualifications:

* Proven experience in business development, sales, or a related role, preferably in ICT or service industry.
* Strong knowledge of sales techniques, lead generation, and business development strategies.
* Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients.
* Results-driven mindset with a track record of meeting or exceeding sales targets.
* Exceptional negotiation and persuasion skills.
* Ability to understand client needs and effectively position company products/services as solutions.
* Self-motivated, proactive, and able to work independently as well as part of a team.
* Proficiency in using CRM software and sales tools.
* Bachelor's degree in business, marketing, or a related field is preferred.
* Positive and collaborative work environment.

If you are a highly motivated and results-driven individual with a passion for business development, we want to hear from you. Join our team at FIDA Global Private Limited and be a key contributor to our growth and success.

Closing Date : on or before 30th August 2023.