Careers

About :

FIDA Global Private Limited is a leading ICT organization committed to delivering innovative solutions and outstanding customer experiences. We pride ourselves on our customer-centric approach and strive to exceed expectations at every interaction.

Job Responsibilities:

* Respond to customer inquiries via phone, email, and live chat promptly and professionally.
* Provide accurate information and resolutions to customer issues, ensuring complete customer satisfaction.
* Troubleshoot and resolve customer problems, escalating complex issues to the appropriate department when necessary.
* Maintain detailed records of customer interactions and transactions.
* Collaborate with cross-functional teams to address customer concerns and improve overall service quality.
* Identify opportunities for process improvements to enhance the customer support experience.
* Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
* Assist in generating reports and analyzing customer support metrics to identify areas for improvement.

Qualifications:

* Previous experience in customer support or a similar role is preferred.
* Excellent written and verbal communication skills in English.
* Strong problem-solving and decision-making abilities.
* Ability to work well under pressure and handle challenging customer situations.
* Exceptional interpersonal skills and the ability to build rapport with customers.
* Proficiency in using customer support software, ticketing systems, and CRM tools.
* Detail-oriented with excellent organizational and time management skills.
* Knowledge of IT/Human Resource Management is an added advantage.

If you are customer-focused, a good communicator, and passionate about delivering exceptional service, we want to hear from you! Join our team at FIDA Global Private Limited and be a part of our mission to provide outstanding customer support

Closing Date : on or before 30th August 2023.

About :

FIDA Global Private Limited is a leading ICT organization that specializes in Human Capital Management Solutions and integrated IT solutions with a strong focus on innovation and customer satisfaction, we strive to be at the forefront of our industry. Join our dynamic team and contribute to our continued success.

Job Responsibilities:

* Identify new business opportunities and potential clients through market research, networking, and cold calling.
* Develop and maintain strong relationships with key decision-makers and influencers in target industries.
* Conduct sales presentations, product demonstrations, and negotiations to close new business deals.
* Collaborate with cross-functional teams, including marketing and product development, to create effective strategies and solutions for clients.
* Prepare and deliver compelling proposals and quotations tailored to the specific needs of clients.
* Keep abreast of industry trends, market developments, and competitors' activities to identify areas for growth and differentiation.
* Meet or exceed sales targets and contribute to the overall revenue goals of the company.
* Provide regular updates, reports, and forecasts on sales activities to management.
* Build a solid pipeline of qualified leads and actively manage the sales process from lead generation to contract closure.
* Represent the company at industry events, conferences, and networking functions to enhance brand visibility and generate new business opportunities.

Qualifications:

* Proven experience in business development, sales, or a related role, preferably in ICT or service industry.
* Strong knowledge of sales techniques, lead generation, and business development strategies.
* Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients.
* Results-driven mindset with a track record of meeting or exceeding sales targets.
* Exceptional negotiation and persuasion skills.
* Ability to understand client needs and effectively position company products/services as solutions.
* Self-motivated, proactive, and able to work independently as well as part of a team.
* Proficiency in using CRM software and sales tools.
* Bachelor's degree in business, marketing, or a related field is preferred.
* Positive and collaborative work environment.

If you are a highly motivated and results-driven individual with a passion for business development, we want to hear from you. Join our team at FIDA Global Private Limited and be a key contributor to our growth and success.

Closing Date : on or before 30th August 2023.